onecare wellness
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Shipping and Delivery

We deliver to most of the international destinations. Please Select the Country where you wish to ship. If your delivery destination is not on the list please send us an email at [email protected] to clarify.

Delivery to United States

Option 1
DHL Express
(3-7 business days)
Delivery to your doorstep at
15th Jul 2020 (Estimated)
 
Express shipments are processed on the day of receipt provided we receive it before 12pm on business days. Your order should be with you in 3-7 business days.
We aim to process orders on the day of receipt provided we receive it before 12pm on business days (Monday - Friday, excluding weekends and public holidays). Orders placed on Saturdays, Sundays and Public Holidays will be processed the following business day. We aim to process and ship your order as quickly as possible, however, processing times may increase occasionally when there is especially heavy demand and around holiday dates.
When will I get my items?
The “Delivery” timeframe is an estimate of when your items will be delivered to your shipping address. This includes warehouse processing, or “Ships” timeframe, plus carrier delivery time. Once your items are shipped from our warehouse, you will receive a Shipment Notification email with carrier and tracking information.
What time will my order be delivered?
Deliveries are made between 8 am and 5 pm. You can check the estimated delivery date and carrier by visiting our online Self Service for the latest status of your order. Onecare Wellness and its carriers are unable to provide an exact time of delivery.
Signature on delivery
If you will not be at home to accept delivery of your product, consider shipping your product where someone you trust and able to sign for your package. For your convenience, you may opt to have your order delivered to your office address. If you choose this option, please include your company's name in the address.
I will not be home on the scheduled delivery date.
As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly to schedule a new delivery appointment or alternatively, amend your delivery address.
Can I have my parcel delivered to an address other than my home?
For your convenience, you may opt to have your parcel delivered to an alternative address such as your office address. If you choose to deliver to your office, please include the business name in the shipping address. Please note, if you choose this option, goods may be left with reception.
What happens if my delivery goes missing?
In case of any problems with your delivery, Onecare Wellness will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.
What if my order hasn't arrived in the estimated time?
If you're waiting to receive your parcel and you think it should have arrived by now: i. The delivery times listed above are from the time the parcel is dispatched, not from the time you place your order. So make sure you count the days from the dispatch date, not from the order date. Also, "working days" means Monday to Friday only, and doesn't include public holidays. ii. Check at your local post office or mail centre to see if they are holding it there for you. Sometimes the posties forget to leave a card to tell you to pick the parcel up. iii. If you are having the parcel delivered to work, check with your colleagues and with the mailroom to see if they have seen your parcel. iv. Check your order tracking to make sure the shipping address was correct. v. Done all the above, and still no parcel? Please email us on [email protected] with your order number and we'll look into it for you.
What happens if I'm not happy with the product I receive?
Any problems with items you receive must be reported to us within 30 days of receipt. We guarantee money back refund without question if you are dissatisfied in any way. Items must be returned in the original condition in which they were received.

Our site is aimed at customers who have already purchased and experienced the product. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused. If there is any defect in the product on receipt then it may be returned to us for a refund at that time.

Please contact our orders department at [email protected] before returning anything so we can inform you where to send and how to arrange the refund. Returned items will be refunded using the same method used to make payment for the order. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and will be credited using the same method used to pay for the order, or through store credit in special circumstances.
 
See It to Believe It!
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All testimonials can be found at PRAVENTAC™'s official Facebook page, all comments are from our satisfied customers with their real profile.
  • PRAVENTAC™ customer review by Elaine Wang
    Elaine Wang
    Thank you Praventac 🥰 I used to have pimples on my back and sometimes around my jawline. After taking Praventac for almost a month. All the pimples like vanished away... so happy and no marks leave behind. I will continue with a combine Praventac + AG-Factors in my next purchase. 😊👍 Highly recommend!!
  • PRAVENTAC™ customer review by Bheibhy Xing Conello II
    Bheibhy Xing Conello II
    I'd like to highly recommend this Praventac as I've consumed not even more than a month yet, but the result can be seen within weeks, my face now is totally free from the pimples, just that have the dark spot or scar only which i think need to use brightening to remove it. It really works! Now my face is much clearer thanks to Praventac. Will definitely order again for next 3 months supply.
  • PRAVENTAC™ customer review by Namfon Suwannarat
    Namfon Suwannarat
    Can see the result after 1 month , i will continue take it.
  • PRAVENTAC™ customer review by Hu Zair
    Hu Zair
    I was very skeptical at first (duhh, who’s not skeptical about these kinds of products), but with so many online reviews and since it comes from a legit company, I went with my gut and bought it. I’m glad I did! The improvements are obvious, you can see reduced whiteheads and blackheads and minimised pores, and pimples dont appear out of nowhere so often anymore (then again I dont really have severe acne condition either) but nevertheless, improvements can be seen after just a month of taking the products. Unfortunately I dont have before and after pics or pics with the products because you know, I’m just not one of ‘those’ people, but I’m telling you it works
  • PRAVENTAC™ customer review by Ica Nisa
    Ica Nisa
    Hi! Im already consume praventac for a month, and i satisfied with the result. I can see the difference of my skin-less pimple and intend to continue consume praventac for another month or more.
  • view more  (789)
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onecare wellness
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Safely delivered to you within 3-7 business days
United States - Expected delivery date is 15th Jul 2020
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