What happens if my delivery goes missing?
In case of any problems with your delivery, Onecare Wellness will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.
I will not be home on the scheduled delivery date.
As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly to schedule a new delivery appointment or alternatively, amend your delivery address.
Can I have my order delivered to an address other than my home?
For your convenience, you may prefer to have your order delivered to an alternative address such as your office address. If you choose to deliver to your office, please include the business name in the shipping address. Please note, if you choose this option, goods may be left with reception.